FAQ

Licence No:

M13724

Contact information:

1300 WIN HOME (1300 946 466) or info@stjohnlottery.com.au

St John Christmas Home Lottery call centre opening hours:

  • Monday to Friday 7am to 7pm (from 16 September 2019)
  • Saturday 9am to 5pm
  • AFL Grand Final Sunday 11am to 5pm (29 September 2019)
  • Closed Sundays and public holidays

Key Dates to Remember:

On Sale Date – 16 September 2019

Early Bird Deadline – midnight 2 December 2019

Early Bird Draw – 9 December 2019 (winner published in The Advertiser 11 December 2019)

  • All tickets in the Early Bird Draw will be returned to the ticket pool to be eligible for the Main Draw on 23 December 2019

Main Prize Deadline – midnight 18 December 2019

Main Prize Draw, including Grand Prize – 23 December 2019

  • Grand Prize winner announced on Channel 7 on Christmas Day. Winners with a prize value of $250 or more published in The Advertiser 26 December 2019

Membership Prize Deadline – midnight 18 December 2019

Membership Prize Draw – 23 December 2019, after main draws are complete

  • Membership Prize winner published in The Advertiser 26 December 2019

Please note: Draws will commence in order of retail value beginning with the prize with the highest retail value until all draws are complete. Draws will be conducted by a government approved random electronic drawing system, under the careful watch of a scrutineer and PricewaterhouseCoopers.

How many tickets are available, and what is the price?

There is a total of 140,000 tickets available for sale, with an available prize pool of $7,929,585

Tickets are priced at:

  • 1 for $100
  • 3 for $250
  • 5 for $375

(Please note: lottery tickets are not tax deductible)

How can I purchase tickets?

Tickets can be purchased;

  • Online at www.stjohnlottery.com.au (by credit card or PayPal)
  • By phoning the St John Christmas Home Lottery call centre on 1300 WIN HOME
  • In person by credit card, cash, cheque or money order at St John Ambulance SA state office at 85 Edmund Avenue, Unley SA 5061
  • Post your cheque or money order along with the ticket order form to St John Ambulance SA state office, 85 Edmund Avenue, Unley SA 5061
  • The Grand Prize house-open days at 14A Burlington Street, Walkerville SA 5081 (credit card only, no cash is kept on premises)

How long will it take to receive my ticket(s)?

For purchases made online at www.stjohnlottery.com.au:

Ticket(s) will be emailed to the ticket purchasers email address nominated in the checkout shortly after the purchase is complete.

For purchases made via the call centre:

Ticket(s) will be emailed to the ticket purchasers email address nominated in the checkout shortly after the purchase is complete.

  • Please ensure you check your Junk or Spam folder before calling 1300 WIN HOME if the ticket has not arrived via email within 30 minutes after purchase

For purchases where tickets are sent in the post:

Ticket(s) are posted via Australia Post and will be subject to their delivery timelines.

For purchases made by cheque or money order:

Ticket(s) will be posted following the clearance of cheques/money orders. The ticket(s) will be posted via Australia Post and will be subject to their delivery timelines.

How many prizes are available and what are the odds of winning?

Within the $7,929,585 prize pool, there are a total of 28,150 prizes to be won, including the $500,000 Early Bird Prize, and the $10,000 Membership Prize.

Representing a 1 in 5 chance of winning a prize.

This is South Australia’s Biggest Ever Home Lottery!

Q: How does St John know this is the biggest SA home lottery?

A: We know because Consumer and Business Services, the SA Government Agency that approves licences for lotteries, confirmed this by letter to St John on 16 August 2019

For more information about the prizes and inclusion: Prize Value and Inclusions (pdf)

What is the Early Bird Prize, and what is the Grand Prize?

The $3.8m Grand Prize, comprising a stunning fully furnished Samuel James Homes Walkerville Home + 1 Million cash + Mercedes Benz.


The $500,000 Early Bird Prize, comprising a $420,000 Goolwa North Home + $50,000 Harvey Norman Gepps Cross Spending Spree, + brand new fishing boat, + $1,500 Pelican Marine & RV spending spree

When is the home open for inspection?

  • The Grand Prize Walkerville Home will be open from Saturday 21 September 2019. Opening times are 12pm-5pm every Monday, Wednesday, Saturday and Sunday. Closed on public holidays.

Who is eligible to purchase tickets?

The Lottery is open to all South Australian residents other than our CEO and paid staff or any partners or employees of PwC. Participants must be 18 years or older.

How else can I support St John Ambulance SA?

Prior to 1989, St John Ambulance SA operated the 000 ambulance service across the state. Since that time, SA Ambulance Service (as a Government run agency) provide 000 ambulance response services to the SA community. Although we are not legally related to SA Ambulance, we still work together to protect and serve the lives of South Australians. St John Ambulance SA is now a self-funded not-for-profit charity, and relies on community support to operate in service of the South Australian Community. For more information on how you can provide support, contact fundraising@stjohnsa.com.au or visit us on the following link https://www.stjohnsa.com.au/get-involved

What is the benefit of becoming a Member?

Members are eligible for the $10,000 cash prize draw. By becoming a member, it ensures you never miss out, by way of a ticket(s) being reserved for members in future lotteries.

Members can make changes to their membership by emailing St John Ambulance SA on info@stjohnlottery.com.au, or phoning 1300 WIN HOME.

What is the process to request a refund?

Requests for refunds will be accepted during St John Christmas Home Lottery call centre opening hours prior to midnight on 2 December 2019 upon verification of payment. No refunds will be accepted after this date.

Refunds can only be requested by calling 1300 WIN HOME or emailing info@stjohnlottery.com.au

If I win, how can I claim my prize?

Each winner will be notified with information on how to redeem their prize.

All prizes must be claimed by the winners within 3 months of the Grand Prize Draw date.

St John Ambulance Australia SA will make multiple attempts to contact each winner regarding redemption of prizes.

All fees relating to stamps duty and transfer of the two homes on offer will be paid for by St John Ambulance Australia SA. Settlement may take up to a few weeks.

How are proceeds raised from the lottery used?

Proceeds go directly towards supporting the charitable activities of St John Ambulance Australia SA Inc. These activities include; training thousands of SA volunteers in first aid skills, training and equipment in response to state emergencies, training life saving first aid skills to primary school students, and supporting the volunteer divisions across South Australia.

Good luck & thank you for supporting St John!